Development Operations Manager

Categories: Jobs

Development Department

Under the direct supervision of the Director of Individual Giving, the Development Operations Manager streamlines the department’s operations and systems, including the donor database, prospect and campaign reporting, financial tracking and reporting and compliance issues. This position also provides administrative and project management support to the department, including meeting preparation and internal coordination. The Development Operations Manager works to ensure the optimal use of the Museum’s donor database and other resources to maximize the institution’s fundraising success.

Essential Duties and Responsibilities

Database Management

  • Manage the Museum’s donor database, DonorPerfect Online and its weekly synchronization with the web-based CRM, Luminate Online.
  • Enter gifts and pledges into the donor database, working with Relationship Managers to ensure accuracy of deposit reports.
  • Create donor records, input data and develop strategies for coding of records.
  • Ensure contact record entry by Relationship Managers in the database and generate reports to monitor moves management activity and provide progress reports upon request.
  • Produce database reports to support the department, including donor listings, contact record reports, financial reports, prospect management reports and gift analyses.
  • Prepare donor recognition lists for the annual report and Great Hall donor plaque.
  • Assist membership team and other staff with DonorPerfect and Luminate Online-based website issues as needed.
  • Act as the Development Department’s representative to the institution for database and web interface issues.


  • Prepare monthly scorecard and development income report and reconcile figures with Finance Department.
  • Prepare quarterly reports on development income for board meetings.
  • Track departmental expenses and reconcile figures with Finance Department.
  • Assist Finance Department with yearly financial audit, including pledge and gift documentation, financial reports, drafting procedures as needed.
  • Working with the VPD, manage the preparation of annual budgets and reforecasts.
  • Prepare Contributed Goods & Services report and other financial documentation for the audit and 990.


  • Ensure compliance with charitable giving standards and legislation, including oversight of state registration and coordination of NBM’s profile on charitable giving web sites.
  • Work with the department to identify policies and procedures that need to be developed or documented to maintain high levels of donor trust and meet best practices.

Office Operations

  • Manage general office operations for the department, including work space, office supplies, and equipment (copier, fax, printers, etc.)
  • Maintain operations-related documents on the shared drive and manage the organization of the shared drive.

People Management

  • Supervise the Events Coordinator, overseeing their work planning exhibition openings, cultivation and stewardship events, festivals and the gala.

Other Responsibilities

Development Department’s HR Liaison

  • As needed, serve as the department’s point of contact to work with HR to place recruitment ads, schedule candidate interviews, track vacation schedules and coordinate intern requests.
  • Coordinate with HR to manage on-boarding of new staff and exit processes for staff leaving the Museum.
  • Support department’s professional development activities and team meeting planning.

Prospect Management/Research

  • Manage use of iWave or similar tools to screen donors and upload information to the database.
  • Support departmental prospect research for both the individual and institutional giving teams, including for the gala and prepare profiles as needed.

 Office Operations

  • Manage print and online subscriptions (iWave, SocialTables, DonorPerfect Online, Foundation Directory, Washington Business Journal, etc.).
  • Manage general office operations for the department, including work space, office supplies, and equipment (copier, fax, printers, etc.).
  • Participate as a staff member of the Development Department, including actively participating in regular meetings and assisting others with departmental priorities.
  • Maintain operations-related documents on the shared drive and manage the organization of the shared drive.
  • Perform other duties as assigned.

Qualifications and Requirements

Specific requirements include:

  • Experience with nonprofit database management and basic nonprofit finance and accounting required, including knowledge of at least one fundraising database (such as Raiser’s Edge, DonorPerfect Online, Salesforce etc.) and Microsoft Office Suite. Familiarity with DonorPerfect Online and Luminate Online ideal.
  • Excellent organizational, written and verbal communication, and interpersonal skills required. Must be self-motivated, detail-oriented, flexible, and able to meet tight deadlines and work independently as well as collaboratively.
  • Ability to work evenings and weekends.
  • Bachelor’s degree required.


  • While largely sedentary, this position requires the ability to sit, stand, lift up to 20 lbs, speak and to hear, sometimes for extended periods of time.
  • Requires the ability to use a computer and office equipment traditionally found in office settings.

To apply, send cover letter and resume (subject line: Development Operations Manager) to Applications will be evaluated on a rolling basis.